Returns & Exchanges
At ITO, we prioritize the freshness and quality of our food products; if you receive an item that is damaged or incorrect, we offer a hassle-free resolution within 7 days of delivery.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect food items.
Quality Review
Our quality assurance team will review your request within 24 hours to ensure it meets our safety and freshness standards.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment.
Disposal or Return
Due to health regulations, most food items do not need to be shipped back; we will advise if a return is necessary or if you should safely dispose of the product.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing